Verified Adviser acts as a data controller when collecting and processing personal data through its website and survey systems.
Who this policy applies to
This policy applies to:
- Clients who complete surveys or use the platform
- Advisers who create and manage profiles
- Users who interact with the website or contact us directly
What data we collect
Client Data
We may collect:
- Name or identifier (where provided)
- Survey responses and feedback
- Contact details (where provided for enquiries)
- Usage data relating to website activity
Adviser Data
We may collect:
- Name, firm name and contact details
- Professional and business information
- Profile content (biography, services, locations)
- Survey performance data linked to client feedback
Technical Data
We may also collect:
- IP address
- Browser type and device information
- Website interaction data
How we use your data
We use personal data to:
- Collect and manage client feedback through structured surveys
- Generate adviser ratings based on survey responses
- Display adviser profile information on the website
- Support enquiries and introductions between clients and advisers
- Improve the platform and user experience
- Meet legal and regulatory obligations
Survey responses
Survey responses are used to:
- Calculate adviser ratings
- Generate aggregated performance insights
We ensure:
- Survey scoring is anonymised where possible
- Comments are moderated before publication
- Personal or sensitive information is not publicly displayed
Adviser profiles
Adviser information is displayed publicly to:
- Help clients understand services offered
- Provide context for survey ratings
Advisers are responsible for ensuring the accuracy of the information submitted for their profiles.
Legal basis for processing
We process personal data under the following lawful bases:
- Legitimate interests (for platform functionality and improvement)
- Consent (where required, particularly for marketing or optional data)
- Legal obligation (where required for compliance purposes)
Data sharing
We do not sell personal data.
We may share data with:
- Relevant advisers where a client requests contact
- Service providers supporting the website and platform
- Regulatory or legal bodies where required
All third parties are required to process data securely and in accordance with data protection laws.
Data retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes set out in this policy
- Meet legal and regulatory requirements
Survey data may be retained in anonymised form for reporting and platform improvement.
Your rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent where applicable
Requests can be made by contacting us using the details below.
Data security
We take appropriate technical and organisational measures to protect personal data from:
- Unauthorised access
- Loss or misuse
Cookies
The website uses cookies and similar technologies to improve user experience and collect usage data. Further details are provided in our Cookie Policy.
Contact
If you have any questions about this policy or how your data is handled, please contact in writing:
Verified Adviser Limited
165-167 Garfield House
Rayleigh
SS6 7QA
Our company registration number is 17181489
Updates to this policy
We may update this privacy policy from time to time. Any updates will be published on this page.